Privacy policy.

1. Introduction

Golden Bay Escapes is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our website, services, and communication channels.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, mailing address.

  • Booking Information: Details of your reservations, check-in/check-out dates, payment information.

  • Property Owner Information: Bank details for payments, contract agreements, and tax information.

  • Website Usage Data: IP address, browser type, pages visited, and time spent on our website.

  • Marketing Preferences: Your preferences for receiving promotional materials.

3. How We Collect Your Information

We collect personal data through various means, including:

  • When you make a booking through our website or by phone.

  • When you sign up for our newsletter or promotions.

  • When you communicate with us via email, phone, or social media.

  • Through cookies and analytics when you visit our website.

  • When property owners partner with us for management services.

4. How We Use Your Information

Your personal information is used for the following purposes:

  • Booking & Guest Management: To confirm reservations, process payments, and provide customer support.

  • Property Owner Management: To facilitate payments, contracts, and business communication.

  • Marketing & Promotions: To send newsletters, special offers, and updates (you can opt out anytime).

  • Website Improvement: To analyze website usage and enhance user experience.

  • Legal Compliance: To comply with applicable laws, regulations, and fraud prevention measures.

  • Payment Processing: To securely process payments made via credit/debit cards, bank transfers, and other digital payment methods. We do not store your full payment details; all transactions are handled through our trusted third-party payment processors with industry-standard encryption and security protocols. Your personal information is used for the following purposes:

  • Booking & Guest Management: To confirm reservations, process payments, and provide customer support.

  • Property Owner Management: To facilitate payments, contracts, and business communication.

  • Marketing & Promotions: To send newsletters, special offers, and updates (you can opt out anytime).

  • Website Improvement: To analyze website usage and enhance user experience.

  • Legal Compliance: To comply with applicable laws, regulations, and fraud prevention measures.

5. Sharing & Disclosure of Information

We do not sell or trade your personal information. However, we may share your data with:

  • Service providers such as payment processors, IT support, and marketing platforms.

  • Property owners for booking confirmations and check-in purposes.

  • Legal authorities if required by law or to protect our business.

  • Third-party tour providers when you book activities through our platform.

  • Financial institutions and payment gateways to facilitate secure payment transactions and fraud prevention. We do not sell or trade your personal information. However, we may share your data with:

  • Service providers such as payment processors, IT support, and marketing platforms.

  • Property owners for booking confirmations and check-in purposes.

  • Legal authorities if required by law or to protect our business.

  • Third-party tour providers when you book activities through our platform.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, or disclosure. Our security measures include:

  • Encrypted transactions for payment processing.

  • Restricted access to sensitive information.

  • Secure storage of personal data.

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website functionality and user experience.

  • Analyze visitor behavior and optimize our services.

  • Provide targeted advertisements based on browsing preferences. You can adjust your cookie settings in your browser at any time.

8. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing emails at any time.

  • Request a copy of the data we hold about you.

  • Restrict or object to processing in certain circumstances.

To exercise your rights, please contact us.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

Golden Bay Escapes may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.