Terms & Conditions

1. Introduction

Welcome to Golden Bay Escapes. By using our accommodation, transport, tour booking, and property management services, you agree to be bound by the following Terms & Conditions. These terms apply to all guests, property owners, and service users engaging with our business.

2. Bookings & Payments

2.1 Booking Confirmation

  • A booking is only confirmed once full payment (or a deposit) has been received.

  • Guests will receive a confirmation email outlining booking details, property policies, and check-in procedures.

2.2 Payment Terms

  • Payments must be made via credit/debit card, bank transfer, or approved payment platforms.

  • A deposit may be required at the time of booking, with the balance payable before check-in.

  • Any unpaid balances may result in cancellation of the booking without refund.

2.3 Refunds & Cancellations

  • Cancellations made 30+ days before check-in are eligible for a full refund.

  • Cancellations made 15-29 days before check-in are eligible for a 50% refund.

  • Cancellations made less than 14 days before check-in will not be refunded.

  • Any refund requests are subject to processing times and may take up to 10 business days.

  • Golden Bay Escapes reserves the right to cancel a booking due to unforeseen circumstances, in which case a full refund will be provided.

3. Guest Responsibilities & Conduct

  • Guests must respect property rules, neighbors, and local laws.

  • Any damage, theft, or excessive mess caused by guests will result in additional charges.

  • Smoking, illegal activities, and disruptive behavior are strictly prohibited.

  • Guests must adhere to check-in and check-out times; late check-outs may incur additional fees.

4. Property Owner Responsibilities

  • Property owners must ensure homes are well-maintained, safe, and compliant with local regulations.

  • Golden Bay Escapes is not liable for property maintenance issues beyond our control.

  • Owners authorize Golden Bay Escapes to handle bookings, guest communication, and property management under the chosen service tier.

5. Transport & Shuttle Services

  • Transport services are subject to availability and must be booked in advance.

  • Golden Bay Escapes is not responsible for delays caused by weather, road conditions, or external factors.

  • Passengers must comply with local transport laws and safety regulations.

6. Tour Bookings & Third-Party Services

  • Golden Bay Escapes acts as a booking agent for third-party tour operators.

  • We do not accept liability for tour cancellations, injuries, or service failures caused by third parties.

  • Refunds for tours are subject to the operator’s cancellation policy.

7. Payments, Fees & Additional Charges

  • A cleaning fee will apply to accommodations.

  • A security deposit may be required and refunded upon check-out, pending property inspection.

  • Late payments for property management services may incur interest or penalties.

8. Liability & Disclaimers

  • Golden Bay Escapes is not responsible for personal injury, lost property, or unforeseen disruptions to bookings.

  • Guests assume all risks when participating in activities, staying at properties, or using transport services.

  • In cases of force majeure (natural disasters, government restrictions, etc.), we are not liable for refunds or alternative accommodations.

9. Privacy & Data Protection

  • Personal data collected for bookings is stored securely and handled in accordance with our Privacy Policy.

  • We do not sell or share guest data with unauthorized third parties.

10. Dispute Resolution

  • Any disputes should first be addressed directly with Golden Bay Escapes for resolution.

  • If no agreement is reached, disputes will be handled in accordance with New Zealand law.

11. Amendments to Terms

Golden Bay Escapes reserves the right to update these Terms & Conditions at any time. Changes will be posted on our website and apply to new bookings and service agreements.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us: 📧 info@goldenbayescapes.com
🌐 www.goldenbayescapes.com

By making a booking or using our services, you acknowledge and agree to these Terms & Conditions.